Toyota has admitted a software problem that caused the safety issue for many of its cars.
One can wonder, what was the root cause for the software bug?
Why was it not found even after so many models have received it?
What happened to the QA process here?
What use case did they NOT test, until the issue from public became of large?
Toyota – an epitome of quality has been a topic of numerous case studies and now this recall and software bug would lead to few more case studies and hope that other companies can learn how to avoid such costly mistake.
The intangible and tangible cost to fix the problem is going to be large and felt for a long time. This should be wake up call for many executives in various industries that have IT as their Blind Spot.
In my next post, I will discuss more about IT Blind Spot.